Customer Success Manager

Profero is a growing cybersecurity service and SaaS company helping organizations strengthen their security posture, respond effectively to cyber threats, and manage security operations more efficiently.

Profero seeks an experienced Customer Success Manager (CSM) to build strong, long-term relationships with our customers. As a trusted advisor, you will help customers achieve measurable value from Profero’s services and platform while ensuring a consistently high-quality customer experience. The role suits someone who understands the cybersecurity industry, enjoys working with customers, and thrives in a fast-paced startup environment.

Key Responsibilities

• Own and build strong, end-to-end relationships with customers and key stakeholders
• Understand customers’ business and cybersecurity needs, objectives, and challenges
• Lead customer onboarding, adoption, engagement, growth, and renewals
• Ensure customers receive maximum value from Profero’s SaaS platform and services
• Maintain customer success plans, account plans, and regular follow-up processes
• Conduct regular business reviews and communicate progress, achievements, risks, and opportunities
• Identify opportunities to expand the use of Profero’s services and platform where there is genuine customer value
• Work closely with Sales, IR Operations, Product, and Support teams to represent the customer’s voice
• Coordinate the resolution of customer issues and ensure timely, proactive communication
• Collect and communicate customer feedback to help improve our products, services, and processes

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
• Basic understanding of the cybersecurity industry, including services, solutions, and terminology
• Experience working with global B2B customers
• Proven ability to build and maintain strong relationships with customers and senior stakeholders
• Excellent communication, presentation, organization, and problem-solving skills
• Ability to understand complex technical concepts and communicate them clearly to both technical and non-technical audiences
• A proactive, customer-focused, and commercially minded approach
• Ability to manage multiple customers, priorities, and projects simultaneously
• Strong ownership, accountability, and attention to detail
• Fluent English (written and verbal)
• Ability and willingness to work in a fast-paced, growing startup

Benefits

• Join a fast-growing cybersecurity company
• A meaningful role with direct impact on customer experience and company growth
• Knowledge-sharing culture
• A dynamic, collaborative, and entrepreneurial work environment
• Fully remote, permanent arrangement
• Home office allowance
• Flexible vacation policy

Contact

To apply, send your resume to careers@profero.io