Customer Success (Junior)

Profero is a world leader in incident response (IR) and the developer of the innovative “Rapid IR” platform. Profero is also pioneering a proactive Preemptive IR as a service, allowing for immediate response to cyber crises in the future. Profero was established by Guy Barnhart-Magen (CTO) and Omri Segev Moyal (CEO), two prominent leaders who aim to revolutionize how organizations handle readiness and response to breach incidents. Be a part of the future of cybersecurity by joining the talented team at Profero. We are a rapidly growing startup, and we are looking for highly motivated and results-driven people to join our team.

Remote position, Israel

As a Junior Customer Success at Profero, you will play a key role in supporting the customer lifecycle, with a focus on incident response, IR breach readiness, platform adoption, renewals process, onboarding coordination, and customer satisfaction. This position is ideal for a dynamic individual with experience in customer-facing roles who is eager to grow in customer success within the cybersecurity space.

‍

Our ideal candidate must have:

• Experience in customer-facing roles (e.g., customer success, account management, support, sales, or similar), with a strong willingness to learn and grow into the role
• Basic understanding of the customer lifecycle in a B2B environment, and curiosity to deepen that knowledge
• Fast and self learner, technical oriented and interested in the cyber security methods and Incident Response
• Strong communication and presentation skills, with a customer-centric mindset and the ability to build rapport with diverse stakeholders
• Motivation to drive customer satisfaction, and ability to address customer concerns effectively with guidance
• Quick to grasp new concepts, accountable, and eager to develop a strategic mindset

On a typical day, you will:

• Support as a primary point of contact for customers, helping build strong relationships and acting as their advocate within the company.
• Take part in customer onboarding processes, helping ensure smooth implementation of incident response solutions, and maximizing the value delivered to customers via Rapid IR platform.
• Proactively engage with customers to understand their needs, address any concerns, and support customer satisfaction and retention efforts.
• Assist with the renewal process, working closely with the sales team to identify upsell opportunities and support contract renewals.
• Collaborate with internal teams, such as Incident Response and product, to help ensure timely resolution of customer issues and effective incident response support.
• Help prepare and deliver regular business reviews to customers, highlighting key performance metrics, incident response effectiveness, and opportunities for improvement.
• Contribute to the continuous improvement of customer success processes and best practices within the company.

If you are passionate about delivering exceptional customer experiences and growing your career in customer success within the cybersecurity industry, we invite you to join our team at Profero. Apply now to be a part of our mission to protect organizations from cyber threats and ensure their resilience in the face of security incidents.

Benefits:

• No need to go back to the office. We are a fully remote company and always will be
• An excellent opportunity to get a head start in a fast-paced, best of breed company
• Flexible vacation plan
• Home office allowance, build your own perfect setup
• We strongly advocate knowledge sharing and community involvement