IT and Support Engineer

Profero is a world leader in incident response (IR) and the developer of the innovative “Rapid IR” platform. Profero is also pioneering a proactive Preemptive IR as a service, allowing for immediate response to cyber crises in the future. Profero was established by Guy Barnhart-Magen (CTO) and Omri Segev Moyal (CEO), two prominent leaders who aim to revolutionize how organizations handle readiness and response to breach incidents. Be a part of the future of cybersecurity by joining the talented team at Profero. We are a rapidly growing startup, and we are looking for highly motivated and results-driven people to join our team.

Benefits

• No need to go back to the office. We are a fully remote company and always will be
• Working with the best and brightest global research and incident response people around the world
• An excellent opportunity to get a head start in a fast-paced, best of breed company
• Flexible vacation plan
• Home office allowance, build your own perfect setup
• We strongly advocate knowledge sharing and community involvement

Responsibilities

• Take ownership of key IT systems, including third-party providers and hosted virtualization systems.
• Deliver outstanding day-to-day IT support to various teams across the organization and provide both inbound and outbound support to the company product.
• Oversee the management of company devices, including inventory, implementation of Mobile Device Management (MDM) strategies, automatic software updates, onboarding, and offboarding processes.
• Maintain and operate a datacenter with 100+ virtual machines (VMs).
• Continuously improve observability for all systems, including collecting data and building dashboards.
• Monitor IT & security systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
• Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
• Support servers and cloud solutions, ensuring optimal performance.
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
• Develop and maintain automation scripts to streamline IT processes.
• Create knowledge base articles and documentation on implemented solutions and system configurations.
• Manage initial provisioning of IT systems, including laptops and IT equipment, providing ongoing support.
• Participate in periodic on-call shifts as part of team rotation.

Skills

• Experience managing IT systems such as Office 365, JumpCloud, and Azure Active Directory (AzureAD).
• Working knowledge of Windows/Windows Server and Mac OS.
• Hands-on experience with VMware vSphere.
• Experience with network appliances such as opnSense, pfSense, or similar.
• A proactive self-learner with excellent communication and problem-solving skills.
• Ability to work both independently and as part of a team.

If you are passionate about delivering exceptional support and driving the success of incident response solutions in the cybersecurity industry, we invite you to join our team at Profero. Apply now to be a part of our mission to protect organizations from cyber threats and ensure their resilience in the face of security incidents.

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